Muscat, Oman – May 26, 2025
The much-anticipated Oman CX Forum & Awards 2025 is set to return this year with renewed vigor, placing a sharp spotlight on the transformative power of customer experience (CX) in today’s competitive business landscape. Scheduled to take place in Muscat later this year, the forum will bring together leading CX professionals, business executives, technology providers, and government stakeholders for a day of insightful discussions, innovation showcases, and recognition of excellence.
Now in its latest edition, the Oman CX Forum & Awards has emerged as a premier platform for dialogue and collaboration on how customer-centric strategies can drive business growth, digital transformation, and brand loyalty. This year’s theme, “Experience Reimagined: The Future of Customer Engagement,” aims to explore how businesses in Oman and the broader GCC region are reshaping customer experiences through data-driven strategies, artificial intelligence, personalization, and omnichannel platforms.
Organized by key industry stakeholders and supported by major sponsors and partners, the forum will feature keynote sessions, panel discussions, and live case studies from local and international CX leaders. Topics on the agenda include the integration of AI in customer service, the importance of emotional intelligence in CX, building resilient customer journeys, and the role of CX in digital public services.
A major highlight of the event will be the CX Awards 2025, which will honor organizations and individuals who have demonstrated excellence in enhancing customer experiences. Award categories will span various sectors including banking, telecommunications, healthcare, retail, government, and hospitality. The judging panel, comprising regional and international experts, will assess entries based on innovation, measurable impact, and customer satisfaction outcomes.
Commenting on the upcoming forum, the event organizers stated: “Oman is at a critical juncture where digital transformation and customer expectations are evolving rapidly. This forum is designed to equip businesses with the tools and insights needed to stay ahead by prioritizing customer needs and fostering lasting engagement.”
The Oman CX Forum & Awards 2025 also offers a valuable networking platform for CX professionals to exchange ideas, discover best practices, and forge partnerships that support sustainable business transformation. Attendees can expect product demonstrations from leading CX technology providers, along with workshops on customer journey mapping, sentiment analysis, and CX design thinking.
With increasing emphasis on customer loyalty and satisfaction across both private and public sectors, the forum is expected to draw significant participation from across the region. As customer experience becomes a key differentiator in the digital era, the Oman CX Forum & Awards 2025 is poised to play a pivotal role in shaping the future of customer engagement strategies in the Sultanate and beyond.
